STUDIO POLICIES
Creating and maintaining a safe and professionally managed space for you to exercise your body and mind is of paramount importance to us. The studio policies outlined below appear throughout this website (check out FAQs), in electronic agreements, and on handouts. Please take a moment to familiarize yourself with these policies – they may affect you at some point.
Please be aware of the following:
- Dance 101 is an ALL adult studio. You must be at least 18 years old at time of registration to take class.
- Pre-registration is required. You must sign up for class prior to your arrival. Walkins will incur a $5 penalty or not be allowed into the class.
- There are no refunds! If you early cancel your class, this does not mean a refund. Your class will return to your account for future use.
- Classes close 15 minutes in. Please plan to arrive 10 minutes prior to class start time.
- Class attendance is capped according to room size and dance genre. This is done to ensure a quality experience for students. If a class is full, a wait-list option will appear. Wait-listed students will be emailed/sent a text when a spot opens up.
- All studios have designated entrance and exit doors and ramps throughout for wheelchair accessibility (be mindful of the yellow tape!).
- Hand sanitizer is provided throughout the studio, we encourage you to use it.
- Personal weights and mats are required for all Reb3l Strength classes. Weights and mats will not be provided.
- Studio HVAC is equipped with air ionization technology that reduces 99% of airborne viruses.
LATE CANCELS & NO-SHOW PENALTIES:
There is a 2 hour late cancel window. To avoid a penalty, cancellations must be made prior to 2 hours before class start time.
To cancel a reservation, login to your account and cancel the reservation.
No money is refunded when a class reservation is canceled. The class is returned to your dance 101 account for future use.
Calls/emails/texts will not be considered a valid cancellation.
The penalty for a late cancel or no-show is the forfeiture of the class.
CLASS PACKAGES:
Class packages are non-transferable (no sharing), non-refundable and can not be paused or “frozen”.
*ALL CLASS PACKAGES EXPIRE FROM DATE OF PURCHASE – not from date of first class. No refunds for unused classes.
Expiration dates are as follows:
- 1 Single Class: 1 year
- New Student Special: 1 month
- 5 Class Package: 3 months
- 10 Class Package: 6 months
- 20 Class Package: 12 months
- 40 Class Package: 12 months
EXPIRED CLASS PACKAGE POLICIES:
- Non activated class packages: These are class packages that were purchased and never used. 100% of the original price will be applied towards the purchase of a new class package if it’s within 6 months from the original expiration. After 6 months the credit value decreases by 50%. All credits expire 12 months after date of issue.
- Expired Class packages with classes remaining: Classes already used will count as a drop in at $28/each and subtracted from the original price of the package. 100% of the balance will be applied toward the purchase of a current class package for up to 6 months after original expiration. After 6 months the value decreases 50%. All credits expire 12 months after issue.
CLASS PACKAGE EXTENSION:
- Need an extra month to use up your classes on your class package? Our “Life Happens” extension costs you $28 (cost of a drop-in) and will add 30 days to your original expiration date. This option is available only for class packages (memberships excluded).
MEMBERSHIPS:
- No rollover/refunds of unused classes, any additional classes on the 10/mth & 15/mth Membership are only $15/class.
- Additional classes on the 3/mth & 5/mth membership are $18/class.
- A Dance 101 Membership is a monthly agreement that automatically renews every 12 months until it is cancelled. All cancellations/changes must be made by emailing the Front Desk at customerservice@dance101.org PRIOR to your next autopay draft date.
- No 3rd party billing, financial responsibility is that of the account holder.
FREEZING
- Memberships can be frozen in the event of an illness or injury for a monthly fee of $50, for a maximum of 2 months. The Membership freeze option is not intended for use to manage personal cash flow, and will only be granted with a Doctor’s note.
CANCELLATION
- To terminate your membership there is a $50 fee due at time of cancellation, unless a regularly priced 10 class package or higher is purchased at time of cancellation in which case the $50 is waived.
- Cancellation requests must be received prior to draft day to avoid being charged an additional month. *Cancellations must be done by the Front Desk unless it’s the promotional Trio/3mth Membership in which case the responsibility to cancel is that of the Membership holder.
- If you sign up for a promotional Membership (ie. Trio/3mth Membership) make sure to review your Cancellation terms as they are different from our regularly priced Memberships.
- DO NOT FILE A CHARGEBACK TO CANCEL A MEMBERSHIP OR FORCE A REFUND ON A CLASS CARD. CHARGEBACK FILERS WILL HAVE THEIR ACCOUNTS SUSPENDED, BOOKING BLOCKED AND OTHERWISE NOT BE INVITED TO RETURN TO DANCE 101. IN THE EVENT OF A DISPUTE, OR MISUNDERSTANDING, PLEASE EMAIL US AT customerservice@dance101.org.
UPGRADING/DOWNGRADING
- If you wish to up/downgrade your membership, you must email customerservice@dance101.org prior to your next draft date. There is no additional charge to upgrade your Membership but if you wish to downgrade, there’s a $25 fee due at time of request.
- To downgrade to the Trio/3mth Membership, a $50 cancellation fee will apply. Downgrade fee is not applicable on this Membership due to the special terms of that agreement.
ADDITIONAL FEES TO AVOID
- $35 NSF will be charged after the 3rd bounced/declined auto payment. Once collected, the Membership will be reinstated and the account placed back in good standing.
- Ghosted Memberships will have booking suspended indefinitely. To get back to booking eligibility, $100 will be charged on return and future purchases will be limited to drop-in or class cards only.
